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Hotel Cancellation Policy

JTB New Zealand has given serious consideration to our business obligations and operating procedures, to ensure that our customers' rights and privacy are protected. Use the links below to learn more about your rights and obligations when using this website.

JTB New Zealand Limited

If notice of cancellation is received by JTB New Zealand

9 business days or more prior to check in date no charge
8 days to 3 days prior to check in date 10% of one nights room charge
2 days to 1 day prior to check in date 40% of one nights room charge
On the day of check in 100% of one nights room charge

Please note: If you would like to cancel or change your reservation, please call 0800-525-725 / 09-303-2887or e-mail us japan.nz@jtbap.com

Also please see Terms and Conditions of JTB New Zealand. http://www.jtbtravel.co.nz/term.php