Privacy Policy
JTB New Zealand has given serious consideration to our business obligations and operating procedures, to ensure that our customers' rights and privacy are protected. Use the links below to learn more about your rights and obligations when using this website.
- Privacy Policy
- Terms & Conditions
- Tour Conditions for Sunrise Tours
- Hotel Cancellation Policy
- Japan Rail Pass Cancellation Policy
JTB New Zealand Limited
Welcome to the JTB New Zealand Website
In this document we would like to explain our policy on personal information which may be provided to JTB New Zealand Website when our clients use the JTB Website.
JTB New Zealand will use and disclose personal information collected via the JTB New Zealand Website in accordance with the New Zealand Privacy Act 1993 and this policy. By using this website you consent to JTB¡Çs use of your personal information in accordance with this policy. We may amend this policy from time to time by posting an updated policy on this website (so you should read this policy each time you provide personal information to us).
General
To enable JTB New Zealand to operate its business and respond to your queries we may collect personal information from you, such as your address, E-mail address, telephone number, fax number via the JTB Website. We use this information to provide you with travel and related services. We may also use this information to provide you with additional information on our products and services that may be of interest to you. Such information may be provided to you by regular mail, electronic message (including e-mail and SMS) or other form of communication and, by providing your relevant details to us, you consent to us providing you with such information. If, at any stage, you no longer wish to receive this additional marketing material, please let us know and we will remove your details from our marketing database.
We may also use your personal information (in a form from which an individual person cannot be specified) as statistical date to analyze the trends of users of the JTB website.
If you choose to provide us with your personal information you do accepting the term of this policy and consent to the use of information set out in this policy. You can choose not to provide us with your personal information, but if you do so we may not be able to provide you with our services or respond to your queries.
Unless we are required to provide your personal information to others by law, by court order or to investigate suspected fraud or other unlawful activity, your information will only be seen by people working for JTB New Zealand Limited and as set out in this policy.
We may disclose your personal information to affiliated companies and our service providers. These organizations may be New Zealand or overseas.
All information will be kept in accordance with our security and confidentiality standards together with our business and trading information. Our personnel and service providers have been informed of the importance we place on protecting your privacy.
About Cookies
Within the JTB New Zealand Website, there are cases where cookies are used to enable us to offer better services and maintain security. The cookie contains information which the website stores on the client¡Çs PC and retrieves later. The cookie is readable only by the website from where the initial cookie was sent. We use cookie for management purposes. For example, to record the types of information requested by clients, to enable clients to avoid input each time they visit our site and so on. Most of the cookies are for the period of one session or one visit. They do not contain any information which enables someone to contact our client by telephone, E-mail or post. By changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser.
Third party website
The third party websites which are accessible via the JTB New Zealand Website and the companies collecting data through prize competitions or sales promotion activities have separate rules for privacy. JTB New Zealand Limited will not accept any liability or responsibility for these independent rules or activities.
Further information
If you would like further information on this policy or have any concerns over the protection of the information you have provided to JTB New Zealand Limited, please contact us (being the organization which collects and holds your personal information) at:
JTB New Zealand Ltd
Level 5, 191 Queen Street, Auckland
*JTB New Zealand Ltd Company number 404799


