JTB New Zealand

The information contained on the following pages details the terms of use of this website www.jtbtravel.co.nz by you the visitor or user. Whenever you use this website, you agree to these terms of use. Should you at any time not accept any of these terms of use, then JTB requests you to cease using this website and contact your nearest JTB New Zealand office.

Our website contains information about but not limited to: Airfares; Hotels; Car Hire; Packaged Holidays; Web links to third parties (suppliers, organizations & associations); Travel Insurance

JTB New Zealand has taken care to ensure that all information contained on our website is as up to date as possible. However, we do not take any responsibility for any information on this website that is provided by third parties including but not limited to travel product suppliers, organizations & associations. Third parties such as those mentioned have individual conditions of use and often change these conditions, prices, restrictions and information without prior warning. By using this website, you the user agrees to enter into contracts with all third parties on their own terms and absolve JTB New Zealand of any responsibility for any loss or damage whether personal or financial suffered by you through utilizing their products, services or websites.

The prices and conditions of all products and services displayed on this website are subject to change and not guaranteed. All third parties have booking conditions and may attract other fees and charges in relation to their products and services for which JTB takes no responsibility.

Cancellations, changes and amendments and refunds cannot be made online once your booking is completed. If you wish to make changes of this nature then please contact us directly on japan.nz@jtbap.com
Cancellation policies vary depending on the product purchased so we ask that you please read these details carefully.

• Hotels
  If notice of cancellation is received by JTB

  9 business days or more prior to check in date	no charge
  8 days to 3 days prior to check in date	10% of one nights room charge
  2 days to 1 day prior to check in date	40% of one nights room charge
  On the day of check in	100% of one nights room charge

• Sunrise Tours
  You are entitled to cancel a tour at any time but must pay a cancellation fee as below:
  Tours including accommodation

  Time Of Cancellation	Cancellation Rate
  If notice of cancellations is received 21 or more days prior to the starting date of the tour	no charge
  If notice of cancellation is received 20 days to 8 days prior to the starting date of the tour	20% of the tour price
  If notice of cancellation is received 7 days to 2 days prior to the starting date of the tour	30% of the tour price
  If notice of cancellation is received 1 day prior to the starting date of the tour	40% of the tour price
  If notice of cancellation is received prior to the starting time of the tour	50% of the tour price
  If notice of cancellation is received after the tour has commenced or in the case of failure to show without notice	100% of the tour price

  Tours NOT including accommodation

  Time Of Cancellation	Cancellation Rate
  If notice of cancellations is received 8 or more days prior to the stating date of the tour	no charge
  If notice of cancellation is received 7 days to 2 days prior to the starting date of the tour	30% of the tour price
  If notice of cancellation is received 1 day prior to the starting date of the tour	40% of the tour price
  If notice of cancellation is received prior to the starting time of the tour	50% of the tour price
  If notice of cancellation is received after the tour has commenced or in the case of failure to show without notice	100% of the tour price

  Transfer plan, hotel plan (extension plan)

  Time Of Cancellation	Cancellation Rate
  If notice of cancellations is received 8 or more days prior to the check in date	no charge
  If notice of cancellation is received 7 days to 2 days prior to the starting date of the tour	10% of the tour price
  If notice of cancellation is received 1 day prior to the check in date	40% of the tour price
  If notice of cancellation is received on the date of service or in the case of failure to show without notice	100% of the tour price

  If you change or amend your tour date or details (such as departure date, transport, accommodation, tour participants, tour etc) for any Sunrise tour product this shall be considered a cancellation of the entire tour and the specified cancellation charges shall be levied.
  Tours may be cancelled by the tour operator in cases where natural calamity or disaster, weather conditions, civil unrest, suspension of services related to transportation, accommodation and other facilities, government orders, or other causes make smooth, safe tour operations impossible or where there is valid reason to believe the tour cannot continue.
  Requests for refunds must be made to the JTB New Zealand Office which has handled the original booking. All tour coupons must be produced at the time the request for refund is made. If tour coupons cannot be produced a request for refund may be refused. Requests for refunds will be processed within 30 days of receiving the request.

  Cancellation and refund policies may change from time to time without prior notice. Any such changes will be posted on this website and will take effect immediately.

• JR Pass

  You are entitled to refunds for cancellation as follows:

  Japan Rail Pass

  If your do not use your exchange order (ie present the Exchange Order and receive your actual Rail Pass) you can obtain a refund (less cancellation fee of 10%) by returning your unused Exchange Order to the JTB New Zealand Office where the original purchase was made. For a refund to be valid the application for refund must be made within 12 months of the original date of purchase.

  JR East Pass

  Refund of an Exchange Order or a JR East Passs. An Exchange Order that has not been turned in for a PASS can be refunded only at the same office that issued the Order within one year of the date of issue. (A cancellation fee of 10% will be charged)

  The actual JR East Pass (ie the pass received after changing the Exchange Order) can only be refunded (in yen) - only before the first date for its use (for a Flexible 4-day Pass, before its first usage) - at an applicable JR East station having a JR East Pass exchange office. (10% of the yen price of the Pass will be charged as a handling fee.) No refund can be made for any reason on or after the first day of use.

  Neither an Order nor a Pass can be reissued if lost or stolen: Please ensure its safekeeping.

  No refunds nor extensions of the validity period can be made on a Pass in the event of train non-operation, delay, or the like.

  Information given here is subject to change and any changes will be posted on this website and be effective immediately

  JR West Pass

  If your do not use your exchange order (ie present the Exchange Order and receive your actual Rail Pass) you can obtain a refund (less cancellation fee of 10%) by returning your unused Exchange Order to the JTB New Zealand Office where the original purchase was made. For a refund to be valid the application for refund must be made within 12 months of the original date of purchase.

  JR Kyushu Pass

  If your do not use your exchange order (ie present the Exchange Order and receive your actual Rail Pass) you can obtain a refund (less cancellation fee of 10%) by returning your unused Exchange Order to the JTB New Zealand Office where the original purchase was made. For a refund to be valid the application for refund must be made within 12 months of the original date of purchase

  JR Hokkaido Pass

  An Exchange Order that has not been submitted for a Hokkaido Rail Pass can be returned to the office where it was purchased for a refund, within one year of the date of issue. In such cases, a handling fee and communication fee will be subtracted from the refund.

  After an Exchange Order is submitted for a Hokkaido Rail Pass, the Pass can be submitted at any Hokkaido Rail Pass exchange office for a refund if it is done before the starting date of the Pass. (Ten percent of the yen price of the Pass will be charged as a handling fee.)

  No refund can be made for any reason on or after the starting date of the Pass.

  No refund on a Hokkaido Rail Pass can be made in the event of train service delays or suspension, etc.

  Neither an Exchange Order nor a Hokkaido Rail Pass can be reissued if lost or stolen.

  Please read the pages of this web site relating to the Rail Pass you purchase for further details of any conditions of use.

Any claims arising out of our provision of services to you under these booking conditions will be governed by the law of New Zealand and any legal action arising under the contract will be decided under the appropriate court having jurisdiction in New Zealand

You accept the following responsibilities for use of this website. You the user must not at any time use another person's information, identification or documents without their prior permission and you agree to use this website for lawful purposes only. All unlawful use of this website including but not limited to any criminal offence, tampering with, changing or deleting information on this website, viewing obscene, indecent or pornographic material, advising misleading information or use of this website for unlawful personal or financial gain is punishable by law.

You the user, your employees or agents indemnify JTB New Zealand and its employees or agents against all outcomes including but not limited to loss, damages, claims, expenses and costs resulting from you breaching these Terms of Use.

The Terms of Use of this website can and will be updated by us at any time without prior notice to you. Should any changes to these Terms of Use be necessary, they will be posted here and will take effect immediately.

JTB New Zealand have done their utmost to provide you a website that is clear and easy to use. We value your interest in our company and the services and products that we are able to provide to you. Your privacy is of the utmost importance to us and further information in relation to this can be found on our Privacy and Security Page. This website serves as an information tool only provided by us for your convenience and the Terms of Use serve to acquaint you with our expectations of fair trading on your part. Should you at any time need to contact us in relation to this website or these Terms of Use, please contact your nearest JTB New Zealand Office.

JTB New Zealand only uses products sourced from reputable airlines and tourism suppliers. These products are subject to the terms and conditions of these suppliers also and may change without notice. Please note it is a requirement that airline tickets and passports must have identical names and you may be denied travel if there are any differences.

Travel Insurance is strongly recommended for any travel. We are able to issue you with a comprehensive and reputable travel insurance policy to suit your needs. Please talk to your travel consultant. All insurance claims should be directed to the insurance company.

Passports need be valid for at least six months from the date of arrival in the country of your destination. It is the travelers sole responsibility that passports, visas or re-entry permits meet immigration and foreign government authority requirements. Any penalties that might be imposed because your visa and/or passport are not in order are the sole responsibility of the traveller. If you need information regarding visas or other travel documentation, JTB New Zealand have access to an external visa advice source and we can obtain this information on your behalf, however JTB do not guarantee any such information, nor accept any liability which may occur as a result.

While JTB New Zealand will always do it's best to provide the best service and most up to date information neither the company nor its employees will accept liability for any loss or damage caused by any act, omission or default, whether negligence or otherwise of carriers, suppliers or any other third party or that caused by (but not limited to) act of God, war, hijacking, terrorism or any other event which is beyond our control. For the latest information regarding travel advice, please visit the following website: http://www.safetravel.govt.nz/destinations/

JTB New Zealand will only accept cash, credit card, direct deposit, travellers cheques and company cheques. Personal cheques are not accepted. Credit & Debit card charges apply. If you make payment direct to other suppliers using a credit/debit card and not to JTB New Zealand, then any subsequent disputes in relation to any act, loss or damage must be against that supplier, not against JTB New Zealand. Direct deposits from overseas will incur an additional bank fee of NZ$10

Prices, including taxes and airline or government charges are correct as at the time of quoting, but are subject to availability and can change or be withdrawn without notice.

Your personal details will only be used for booking purposes and the JTB New Zealand database. Your personal details will not be passed on to any third party without your prior written authority, except where JTB New Zealand is required by law to do so. Our full Privacy Policy can be viewed at the Privacy and Security page